![]() To do this, use one of the following procedures, as appropriate to your version of Windows: Step 1: Investigate possible issues caused by add-ins To help troubleshoot Outlook issues in an Office 365 environment, follow these steps. Outlook crashes even though you aren't actively using it.This article describes how to troubleshoot the following kinds of issues in Microsoft Outlook when it's used together with Office 365: Applies to: Exchange Online, Outlook 2019, Outlook 2016, Outlook 2013, Microsoft Outlook 2010.How to troubleshoot issues that cause Outlook to crash or stop responding when used with Office 365
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